Terms & Conditions

Welcome to MyvaporUK Online Vape Shop. These terms and conditions govern your use of our website, the purchase of products from our website, and your relationship with us. Please read them carefully before using our website.

Introduction

1.1 By using our website (myvapor.co.uk), you agree to these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website.
1.2 We may revise these terms and conditions from time to time. The revised terms and conditions shall apply to the use of our website from the date of publication on our website.
1.3 Our website is intended for use by individuals who are 18 years of age or older. By using our website, you confirm that you are at least 18 years old.

About Us and How to Contact Us

2.1 We are MyvaporUK, a company registered in Manchester with registration number 14538994. Our registered office is located at 1250 Office Suite 31a, 23 Wharf Street, London, United Kingdom, SE8 3GG.
2.2 You can contact us by emailing us at [email protected], or visit our physical store directly at 414 Gorton Road, North Reddish, Stockport, SK5 6RS.
2.3 If we need to contact you, we will do so by telephone or by writing to the email address or postal address you provided in your order.

Ordering Products

3.1 To purchase products from our website, you must be at least 18 years old.
3.2 You are responsible for ensuring that any products you order comply with the laws applicable in your country or region.
3.3 We reserve the right to refuse any order placed by you and/or to limit quantities purchased by you.
3.4 All details, descriptions, and prices of products appearing on our website are accurate to the best of our knowledge. However, we cannot guarantee that they are error-free.
3.5 For non-UK residents, you are responsible for ensuring that the products ordered from us comply with the laws applicable in your country or region and for importing the goods into your country or region. We are not responsible for products that are seized by customs or do not comply with your country’s laws.

Age verification

4.1 To purchase products from our website, you must be at least 18 years old.
4.2 We only sell to individuals who are 18 years of age or older. By placing an order on our website, you confirm that you are at least 18 years old.
4.3 To comply with our legal obligation not to sell products to individuals under the age of 18 and to minimize the risk of fraud on your account, we perform electronic verification on our customers. We will perform this check when you create an account, and we may perform it again if your personal details change (such as your delivery address or email address) to ensure that your account remains secure.
4.4 If we are unable to verify your age through electronic means, we will ask you to provide identification documents (such as a copy of your passport or driver’s license) to prove that you are over 18 years old. We will only ship your order after we have confirmed your age.
4.5 If we cannot verify your age electronically and you fail to provide satisfactory proof of your age, we will cancel your order and refund any payment made.
4.6 Click here to read more about how we age verify.

Payments

5.1 You may place orders for products displayed on our website by following the instructions on our website.
5.2 The price of products on our website may change from time to time. The price payable for the products shall be the price applicable on the date the products are confirmed as ordered.
5.3 Payment for products ordered on our website must be made in full before the products are dispatched.
5.4 We accept payment by credit card or debit card.

Delivery

6.1 We will deliver the products you ordered to the delivery address provided by you at the time of placing your order.
6.2 We aim to deliver your order within the timeframe specified on our website, but we cannot guarantee delivery dates or times.
6.3 If you fail to take delivery of the products or supply adequate delivery instructions, we may cancel your order and refund any payment made, less any reasonable delivery costs incurred by us.
6.4 For shipping details, please refer to Delivery Information.

Returns and Refunds

7.1 If you are not satisfied with the products you received, you may return them to us within 30 days of receipt for a full refund or exchange, provided that the products are in their original packaging and have not been used. (Please note that we do not accept returns of opened electronic liquids, e-cigarette kits, disposable e-cigarettes, and refill packs for health and hygiene reasons.)
7.2 To initiate a return, please contact our customer service team by telephone, email.
7.3 We will provide you with a return label and instructions on how to return the products to us.
7.4 We will process your refund as soon as possible once receiving the returned products.
7.5 For more detailed information, you can refer to our Refunds and Returns page.

Limitation of Liability

8.1 Our liability to you in connection with any product purchased through our website is strictly limited to the purchase price of that product.
8.2 We are not liable for any indirect or consequential loss, including but not limited to loss of income, profits, or business opportunities.

Governing Law

9.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
9.2 Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.